1. Processing and Dispatch:
Orders are processed within 1-2 business days of receipt, excluding weekends and holidays.
Dispatch times may vary based on product availability, and customers will be notified of any delays.
2. Shipping Methods:
We offer various shipping options, including standard and expedited services.
Customers can choose their preferred shipping method during the checkout process.
3. Shipping Costs:
Shipping costs are calculated based on the selected shipping method, destination, and order weight.
The total shipping cost will be displayed during the checkout process.
4. Delivery Times:
Estimated delivery times are provided during the checkout process.
Actual delivery times may vary based on shipping method, location, and unforeseen circumstances.
5. International Shipping:
We offer international shipping to select destinations.
Customers are responsible for any customs duties or taxes imposed by their country.
6. Order Tracking:
Customers will receive a tracking number via email once their order has been dispatched.
Tracking information allows customers to monitor the status and location of their shipment.
7. Delivery Issues:
In the event of delivery issues, customers should contact our customer service team promptly.
We will work to resolve any problems and provide assistance in tracking or re-sending orders when necessary.
8. Undeliverable Packages:
If a package is deemed undeliverable due to an incorrect address provided by the customer, additional shipping charges may apply.
Customers are responsible for ensuring accurate shipping information.
9. Shipping Partners:
We partner with reputable shipping carriers to ensure reliable and timely deliveries.
Any issues related to the shipping process will be addressed promptly.
10. Holidays and Peak Seasons:
During holidays or peak seasons, there may be delays in processing and delivery times.
Customers are encouraged to place orders well in advance during these periods.
11. Changes to Shipping Policy:
We reserve the right to update our shipping policy without prior notice.
Customers are encouraged to review our policy regularly for any changes.
12. Contact Information:
For questions or concerns regarding shipping and delivery, customers can contact our customer service team at firstname.lastname@example.org
Effective Date: [15th Dec 2023]
Thank you for choosing Maatangi Vastu & Jyotish. We appreciate your business and strive to provide a seamless shipping and delivery experience.